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| ABC of Passenger > FAQ | top tips | health and safety | rights of passenger | ||||||||
 FREQUENTLY ASKED QUESTIONS (FAQ) |
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Cheap ticket at the low cost airlines are not equivalent to lower quality of the service offered or even less stringent safety standards. It should be remembered that at all airlines are subject to the same safety standards, otherwise none of them could handle the passenger traffic.
The term "low cost" should not give rise to doubts, because it relates first and foremost to low administrative costs of a company and not savings on the costs of transport itself. These costs are the same as in the case of more expensive air carriers. |
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| It is enough to print the number confirming reservation. This number is enough to receive the boarding pass during passenger check-in (along with the identity card). | ||||||||
| Each reservation has its number, which is a confirmation of the booking and payment. Confirmation of online reservation will be e-mailed. | ||||||||
| The Airlines process numerous bookings online every day. In the rare event that you do not receive a clear error message or confirmation number for your booking, you should also contact the airline's call center for assistance. Repeated attempts at the same online booking may result in duplicate bookings and duplicate charges to your credit card. In this case you should also contact the airline's call center. | ||||||||
| You can contact the airline's call center and it will be reminded to you. It is enough to give your name, telephone number or number of your credit card. The same method to identify your reservation number may also be used during check in procedures, before the departure. | ||||||||
| The bank account is debited directly after ending of the online reservation. After online reservation confirmation will be sent to you via email. | ||||||||
| The latest SSL technology (coded data transmission) in order to secure safe data transfer from credit cards while booking a flight via website. SSL is now the most popular and the safest method used for safe transfer of information from credit cards and confidential data via the Internet. | ||||||||
| The most of the Airlines accept AMEX (American Express), VISA and MASTERCARD credit cards. The card must have active option of payment online or by phone. For more details please contact your bank. | ||||||||
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Passengers should present themselves at the appropriate check-in counter, which will open 2 hours and will close 40 - 60 minutes before the flight's scheduled departure time.
Passengers, who present themselves later will not be accepted for carriage, and will lose their seats and their paid cost. Passengers having special service requests or special needs should be present at check in 2 hours prior to the scheduled time of departure. |
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All passengers must present valid photo identification at check-in for all flights. The only acceptable forms of photo-ID on the most flights are:
In accordance with Article 28(1) of the 1951 UN Convention, a valid UN Refugee Convention Travel Document issued by a Government in place of a valid passport is acceptable. Acceptable photo-ID for children under 16 is either a valid passport or a valid National Identity Card issued by an EEA country. NB Children under 16years (including infants) travelling with an adult are required to have photo-ID when travelling on flights between European Economic Area (EEA) countries. Acceptable photo-ID for children under 16 is either a valid passport or a valid National Identity Card issued by an EEA country. Photo-Id for children under 16 years is not required in the following circumstances:
Residence cards or family books will not be accepted for travel in place of the required valid photo-ID detailed above. Expired or damaged forms of photo-ID will not be accepted for any flight. Failure to present valid photo-ID matching the names on your reservation will result in your being refused check-in. |
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It is the passenger's personal responsibility to ensure that they have valid documentation which meets the governmental authorities at every destination. Any fines, penalties, payments or expenditures incurred as a result of breach of this requirement shall be paid by or charged to you.
In order to ensure compliance we recommend that you carry your valid passport (and visa if applicable) on all journeys. Expired forms of photo-ID will not be accepted for any flight. Failure to present valid photo-ID matching the names on your reservation will result in your being refused check-in without refund. |
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It is the passenger's personal responsibility to ensure that they have valid documentation which meets the governmental authorities at every destination. Any fines, penalties, payments or expenditures incurred as a result of breach of this requirement shall be paid by or charged to you.
In order to ensure compliance we recommend that you carry your valid passport (and visa if applicable) on all journeys. If you are in any doubt about the need for a visa, we would recommend that your contact the local Embassy or Consulate of the country you intend to visit prior to making a flight reservation. |
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A valid passport or visa is required for entry into some countries. The health regulations also vary. We recommend that you find out about the exact requirements before you go on holiday. This information is available from the following website: www.timaticweb.com
Please note that the information is only provided in English. Information in your own language is generally available from the foreign office/ministry of foreign affairs. |
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| Standard opening of check-in desks is two hours prior to scheduled departure. Early check-in is greatly recommended. Check-in closes strictly 40-60 minutes before the scheduled time of departure. The most of airlines reserve the right to cancel your reservation and to deny you boarding if you do not comply with this check-in deadline indicated. | ||||||||
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All passengers must check-in for their flight prior to check-in closure. Closure of check-in is strictly at all airports to ensure our flights depart on schedule.
Although customers arrive late for reasons often beyond their control, however under no circumstances will a passenger be accepted for travel after check-in has closed. |
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| You may not smoke in any part of an aircraft operated by the most airlines. All of the aircraft are fitted with smoke detectors to ensure this policy is adhered to. Failure to adhere to this regulation may result in severe criminal penalties being brought against you. | ||||||||
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